General terms and conditions
Terms and Conditions
Article 1 - Definitions
In these terms and conditions, the following definitions apply:
1. Seller: The owner of the webshop offering handmade baby mobiles and accessories.
2. Buyer: The natural person or legal entity that enters into an agreement with the seller.
3. Agreement: The purchase agreement between the seller and the buyer regarding the offered products.
4. Products: The handmade baby mobiles and accessories offered in the webshop.
Article 2 - Applicability
1. These terms and conditions apply to all offers, orders, and agreements made by the seller.
2. By placing an order, the buyer agrees to these terms.
Article 3 - Offer and Agreement
1. All offers are non-binding and subject to availability.
2. The seller reserves the right to modify prices and products.
3. The agreement is established at the moment the buyer places an order and receives confirmation.
Article 4 - Prices and Payment
1. All webshop prices are in euros and include VAT unless stated otherwise.
2. All prices on the site are subject to printing and typographical errors. No liability is accepted for the consequences of such errors.
3. Payment must be made using the payment methods provided during the checkout process.
4. The order will only be shipped once full payment has been received.
Article 5 - Delivery and Shipping
1. The seller ships worldwide.
2. Delivery times are indicative and depend on the destination.
3. The seller is not responsible for delays caused by the carrier or customs procedures.
4. Any import duties, customs fees, and other national import costs are entirely the buyer's responsibility.
5. Shipping takes place within the timeframe indicated on the product page in the webshop.
Article 6 - Returns
1. The buyer has the right to return the product within 14 days of receipt.
2. Custom-made items cannot be returned.
3. Returns must be sent back in their original condition and packaging.
4. Return shipping costs are the buyer's responsibility unless otherwise agreed.
5. The buyer must first contact info@soft-rainbow.com before returning a product.
6. After receipt and approval of the return, the purchase amount will be refunded within 14 days.
7. In case of product damage due to careless handling by the consumer, the consumer is liable for any depreciation in value.
Article 7 - Conformity and Warranty
1. The seller guarantees that the products comply with the agreement, the specifications stated in the offer, and reasonable standards of reliability and usability.
2. If a delivered product does not conform to the agreement, the buyer must contact the seller within a reasonable period of 4 weeks after receipt.
3. The warranty does not apply if the damage is caused by improper use, normal wear and tear, or if the buyer has made modifications to the product.
Article 8 - Liability
1.The seller's liability is limited to the purchase price of the respective product.
2. The seller is not liable for indirect damage, consequential damage, or damage caused by improper use of the products.
Article 9 - Complaints and Disputes
1. Complaints must be reported in writing within 7 days of receiving the product.
2. The seller will handle complaints as soon as possible, but no later than 14 days.
3. These terms and conditions are governed by Dutch law.
Article 10 - Privacy and Data Protection
1. The seller processes personal data in accordance with applicable privacy legislation.
2. Personal data is only used to process the order and will not be shared with third parties without consent.
Article 11 - Changes to the Terms and Conditions
1. The seller reserves the right to change these terms and conditions.
2. Any changes will be communicated in a timely manner via the webshop.